SayByeBugs’ Privacy Policy
Last Updated: September 22, 2020
CAREFULLY READ AND UNDERSTAND THIS PRIVACY POLICY BEFORE ACCESSING, USING, OR ORDERING ANY PRODUCT THROUGH THIS WEBSITE:
This Privacy Policy governs your use of www.saybyebugs.com and any content or products made available from or through this website including any subdomains thereof (“Website”). The Website is owned and operated by Fobia d.o.o d/b/a SayByeBugs (“SayByeBugs,” “We,” “Our,” “Us”).
This Privacy Policy describes our data collection, storage, use, and disclosure practices and policies. Please be sure to read this entire Privacy Policy before using or submitting information to or over this Website. By accessing this Website on any computer, mobile phone, tablet, or other device (collectively, “Device”), you agree to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use this Website.
This Privacy Policy is only applicable to the Website and not to any other websites that you may be able to access from the Website, each of which may have data collection, storage, and use practices and policies that differ materially from this Privacy Policy. When you leave the Website via a link to another website, you are subject to that site’s Privacy Policy, Terms of Use, and other policies (“Third Party website policies”) applicable to that site and you should review the Third Party website policies.
We may modify this Privacy Policy at any time. If we decide to change this Privacy Policy, we will post those changes to the Website. Please check back frequently for updates as it is your sole responsibility to be aware of changes. Your continued use of the Website affirms your agreements to such changes.
This Website is intended for users who are located in the United States of America. Any users of the Website not located in the United States of America understand and agree to submit to the applicable laws and jurisdiction(s) of the United States of America which govern the use of this Website and the owner’s collection and use of your personal information. If you access this Website from the European Economic Area or Switzerland, please see the section below headed “International Visitors”.
I. The Information We Collect
1.1. Personal Information. We collect personal information from you when you submit it to us, including by: (i) placing an order; (ii) registering as a customer; (iii) emailing or calling us; (iv) participating in promotions, surveys, email newsletters, or other features of the Website; and (v) communicating or coordinating with a customer service representative. Such personal information may include your first and last name, email address, mailing and residential address, telephone number, title, birth date, sex, other demographic information (such as occupation and income bracket) and other information needed to provide a product you have requested.
1.2. Non-Personal Information. When you browse our Website and affiliated sites, we may collect non-personal information from you, including your Device’s Internet Protocol (IP) address (the Internet address of your Device), browser type, operating system, the specific pages you visited during your connection, and the domain name from which you accessed the Website. In addition, we may collect information about your browsing behavior, such as the date and time you visited the Website, the areas or pages of the Website that you visit, the amount of time you spend viewing the Website, the number of times you returned to the Website, and other clickstream data. We may also use non-personal information for statistical analysis, research, and other purposes.
1.3. Third Party Information. SayByeBugs may collect information from you when you provide information to a third party and SayByeBugs subsequently acquires or uses the information provided to it by the third party. Such information may include, but is not limited to, your name, email address, street address, zip code, telephone numbers (including cell phone numbers and names of carriers), birth date, gender, salary range, education and marital status, occupation, industry of employment, personal and online interests, and such other information as you may have provided to the third party. When acquiring this information, SayByeBugs seeks assurances from the third party that you agreed to provide and have such information acquired by SayByeBugs. If you did not give express permission, or you would like to remove your permission, you may suppress all of your information by sending notification to us at [email protected].
1.4. Cookies, Web Beacons, and Other Technology Used to Collect Information. Like many commercial websites, we may analyze how visitors use our Website through what is known as “cookie” technology. A cookie is a small text file that is placed on your computer when you access the Website and allows us to recognize you each time you visit the Website. We may use cookies to: (i) allow you to use the Website without having to re-enter your user name and password; (ii) enhance or personalize your Website usage and shopping experience; (iii) monitor Website usage; (iv) manage the Website; and (v) improve the Website and our products.
You may also choose to set your browser to reject cookies or you can manually delete individual or all of the cookies on your computer by following your browser’s help file directions.
Please note that if your browser is set to reject cookies or you manually delete cookies, you may have some trouble accessing and using some of the pages and features that are currently on our Website, or that we may put on our Website in the future.
We may also use web beacons on the Website, in our emails, and in our advertisements on other websites. Web beacons are tiny graphic images that are used to collect information about your Website visit, such as the pages you view and the features you use, as well as information about whether you open and/or act upon one of our emails or advertisements. We may also collect the URL of the website you visited immediately before coming to the Website. Web beacons help us analyze the Website visitors’ behavior and measure the effectiveness of the Website and our advertising. We may work with service providers, such as Google Analytics, that help us track, collect and analyze this information.
SayByeBugs does not use cookies or web beacons to collect or store any personal information about you. We may, however, combine the non-personal information we collect through cookies, web beacons, and other technologies with other information we have collected from you.
1.5 Computer Profiles. We may also collect and accumulate other anonymous data which will help us understand and analyze the Internet experience of our visitors. For instance, SayByeBugs may accumulate visitor data relating to referring domain names, the type of browsers used, operating system software, screen resolutions, color capabilities, browser plug-ins, language settings, cookie preferences, search engine keywords, and JavaScript enablement. When you provide us with personal information, we are able to use such visitor data to identify you when you visit the Website.
1.6. No Information Collected from Children. SayByeBugs will never knowingly collect any personal information about children under the age of eighteen (18). If SayByeBugs obtains actual knowledge that it has collected personal information about a child under the age of eighteen (18), that information will be immediately and permanently deleted from its database. Children under the age of thirteen (13) are not permitted to use the Site under any circumstances. Because it does not collect such information, SayByeBugs has no such information to use or to disclose. SayByeBugs has designed this policy in order to comply with the Children’s Online Privacy Protection Act (COPPA). SayByeBugs encourages parents and legal guardians to monitor their children’s Internet usage and instruct their children to never provide their personal information to a site without parental permission. Any parent who believes their child has accessed the Site should immediately notify SayByeBugs at [email protected] so that any data collected in relation to such child can be deleted.
1.7. Credit Card Information. SayByeBugs collects credit card numbers and related information when an individual places an order with SayByeBugs. When the credit card information is submitted over the Website, such information is encrypted, protected and stored on secured servers. SayByeBugs will use the credit card information for purposes of processing and completing purchase transactions, and the credit card information will be disclosed to third parties only as necessary to complete the purchase transaction and/or process payment or any refund. Such third-party companies are obligated to keep your credit card information secure.
II. How We use the Information We Collect
We use the information we collect on our Website to provide a superior shopping experience and to communicate with you about products, services and promotions.
2.1 General Use. We may use the information you provide or which we collect from your browser or Device to:
Respond to your requests and create an account for you;
Complete a purchase transaction (including filling your product order);
Communicate with you regarding your order(s) or to notify you about other products or services;
Operate our Website and customize your experience;
Provide you with information regarding Website updates, customized content, advertising, and services;
Identify or remedy potential threats to the Website’s security;
Monitor the Website for compliance with our Terms of Use and Terms & Conditions of Sale and the law;
Conduct research about your use of the Website; and
For any other purpose stated at the time the information is provided or collected.
2.2. Email and Unsubscribe Policy. When you submit your email address through the Website, you will be asked whether you wish to receive offers and information about our store or products by e-mail. If you agree to receive such communications by e-mail and subsequently decide to end your email subscription, please follow the instructions at the end of any email message to unsubscribe or e-mail us at [email protected] and request to unsubscribe. Please allow up to 10 business days for any removal request to be processed. Please note that if you decide not to receive marketing emails from us, you may still receive transactional email messages regarding your order(s) (i.e., order confirmation, shipping information, customer care notifications, etc.). If you have questions or concerns regarding this provision, please contact us by phone at +1 (855) 290-8300, by e-mail at [email protected], or by mailing us at: Fobia d.o.o. Kekčeva Ulica 12, 1000 Ljubljana, Slovenia.
2.3 Telephone Number and Unsubscribe Policy. If you wish for us to no longer contact you by telephone, please contact us by calling +1 (855) 290-8300, by e-mailing us at [email protected], or by mailing us at: Fobia d.o.o. Kekčeva Ulica 12, 1000 Ljubljana, Slovenia.
2.4. Storage of Individual Information. Your personal information is stored on secure databases and servers behind a firewall. Your credit card information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) and securely stored by a third-party PCI-compliant service provider. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction and any refund that may be requested. After that is complete, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
III. Consent
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or request a return and replacement of a product damaged during shipment, you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your express consent, or provide you with an opportunity to say no.
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by calling us at +1 (855) 290-8300, by e-mailing us at [email protected], or by mailing us at: Fobia d.o.o. Kekčeva Ulica 12, 1000 Ljubljana, Slovenia.
IV. Disclosure
We may disclose information collected from and about you as follows:
(a) With any of our third party service providers in connection with the products we provide to perform a business, professional, or technical support function. In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. As an example, if you are located in the a country outside the United States and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act;
(b) If we believe it is necessary because we believe there has been a violation of the www.SayByeBugs.com Terms of Use and Terms & Conditions of Sale or of our rights or the rights of any third party;
(c) To respond and comply with legal process (such as a search warrant, subpoena, or court order) and to provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise required by law; and/or
(d) If we or some or all of our assets are acquired by another company, including through a sale in connection with bankruptcy, that company will possess the information collected by us and provided by you, and it will assume the rights and obligations regarding your information as described in this Privacy Policy.
We may also disclose your personal information with your express consent.
V. Third Party Services and Links
Once you leave our Website or are redirected to a third-party website or application, by clicking on a link or otherwise, you are no longer governed by this Privacy Policy or our Website’s Terms of Use and Terms & Conditions of Sale but are governed by Third Party website policies. We are not responsible for the privacy practices of other businesses or other websites, and we encourage you to read Third Party website policies before disclosing any personal information. Please contact those websites directly if you have any questions about their privacy policies or other terms.
VI. Interest-Based Advertising
We may partner with third-party service providers to serve ads on our behalf on non-affiliated third party sites. These third party websites and advertisers, or Internet advertising companies working on their own behalf, sometimes use technology to send, directly to your browser, advertisements that appear on our Website. They may also use cookies, web beacons and other technologies to collect anonymous information in order to measure the effectiveness of their ads and to personalize advertising content. Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information we or the online advertising network serving the ad collect about your online activities here and elsewhere over time. For example, anonymous information collected across multiple sites that you visit over time may enable the ad network to predict your preferences and show you ads that are most likely to be of interest to you.
To opt out of these types of ads, please visit the Network Advertising Initiative (NAI) for information about how to opt-out of interest-based advertising by their members. See http://www.networkadvertising.org for general information about the NAI and http://www.networkadvertising.org/managing/opt_out.asp for the opt-out page. You may also visit http://www.aboutads.info/consumers/ to learn about interest based advertising and how to opt-out from online behavioral ads served by some or all participating companies.
SayByeBugs also uses tools such as Google AdWords and Google Display remarketing services to advertise on third party websites (including Google) to previous visitors to our Website. This could mean that we advertise to previous visitors who haven’t completed a task on our Website, for example by using the contact form to make an inquiry. This remarketing could be in the form of an advertisement on the Google search results page, or a site in the Good Display Network. Third-party vendors, including Google, use cookies to serve advertisements based on someone’s past visits to the Website. Of course, any data collected will be used in accordance with this Privacy Policy and Google’s privacy policy.
You can set preferences for how Google advertises to you, including by opting out of internet-based advertising over Google through the use of cookies, by visiting the Google Ad Preferences page (http://www.google.com/settings/ads/onweb/).
VII. Security
To protect your personal information, we take reasonable precautions and follow industry practices to help ensure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with an AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
VIII. Age of Consent
By using this Website, you represent that you are at least the age of eighteen (18) or the age of majority in your state or province of residence, whichever is greater.
IX. Foreign Use of the Website
To the extent that you are accessing the Website while domiciled outside of the United States, you acknowledge that the personal information you are providing over the Website may be collected and stored in the United States and therefore consent to the transfer of information from your domiciled country to, and storage of the information outside of your domiciled country in, the United States.
X. California Consumer Rights
The California Consumer Privacy Act
10.1 The following information is provided for California residents pursuant to the California Consumer Privacy Act (“CCPA”). This information supplements the foregoing Privacy Policy for individuals who have rights pursuant to California law and shall not be construed as creating any right or duty that is not otherwise provided by law.
10.2 We may collect the following categories of information:
Categories of Personal Information |
Specific Types of Personal Information |
Identifiers |
Real names, postal addresses, email addresses, phone numbers, postal address information, user identification information and/or certain other online identification information. |
Information that identifies, relates to, describes, or is capable of being associated with, a particular individual |
Real names, postal addresses information, email addresses, telephone numbers, birth dates, bank or credit account details, and other financial information |
Characteristics of protected classifications under California or federal law |
Age (40 years or older), national origin, citizenship, marital status, sex, sexual orientation, veteran or military status, medical condition, physical or mental disability, and religion or creed |
Commercial information |
Records and information related to source and location of funds, products or services purchased, obtained, or considered, and other purchasing or use histories or tendencies. |
Internet or other electronic network activity information |
IP addresses, browser types and versions, device identifiers, location and time zone settings, network and/or service providers, operating systems and platforms, page response times and download errors, time and date of Your visit, pages of the Service visited, browsing history within the Service, search history within the Service, and length of visits to the Service, or portions thereof. |
Geolocation Data |
Non-specific or specific location data. |
Payment and Purchase Data |
Name, date of birth, credit or debit card type, expiration date, and all or portions of your card number, ZIP code or other postal information, phone number, and payment and/or purchase history. |
Professional or employment-related information |
Professional relationships and background, employment, and employment history |
Inferences from Each of the Foregoing |
Certain inferences about your preferences will be made, primarily from your browsing history within the Service and potentially other information gathered as described in the foregoing categories |
We may collect the above categories of personal information directly from you, such as when you complete forms; indirectly from you, such as observing your actions on the Site; and from publicly available sources.
We have not sold personal information about California residents in the past 12 months. We have collected, used and disclosed the above categories of personal information in the past 12 months for business purposes, in a manner consistent with the collection, use and disclosure described for Personal Data in Section II of this Privacy Policy.
10.3 California residents have the following rights, subject to certain exceptions as set forth in the CCPA:
10.4 If you are a California resident with such rights pursuant to the CCPA, you can make a request listed above by either calling us, toll-free, at +1 (855) 290-8300 or by emailing us at [email protected]. You will need to provide us with enough information to identify you, including proof of your identity and address, and a description of what right you wish to exercise. Please note that you may only make a CCPA access request twice within a 12-month period.
10.5 We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonable necessary and with prior notice. If You elect to withdraw your consent, or request that We stop collecting, using, and/or retaining your Personal Data, We may nevertheless be legally required to retain some or all of your Personal Data, notwithstanding Your request.
10.6 We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonable necessary and with prior notice.
10.7 California residents who wish to exercise their rights to access, know, and/or delete their personal information may submit a request to [email protected] or by calling us, toll-free, at +1 (855) 290-8300. We may require additional information from you in order to verify your request, as required by the CCPA.
California “Shine the Light” Law
10.8 California law permits its residents to request and receive information about a business’ disclosure of certain categories of personal information to other companies for their use in direct marketing. If you are a California resident and user of our Site, products, or services, you can request a copy of this information from SayByeBugs by contacting us by any means provided in the “Questions and Contact Information” section below. Such request must include your name and email address, and postal address for email requests, or your name and postal address in mail requests. Please include “California Data Privacy Request” in the subject line of your email to assist processing such request
10.9 This Section 10 does not, and shall not be construed to, extend any right enumerated herein to any person that would not otherwise have such right pursuant to applicable law.
California Consumer Rights
10.10 As described in this Privacy Policy, from time to time we may make your personal information available to third parties for their marketing purposes. California law permits our customers who are California residents to request certain information about our disclosure of personal information to third parties for direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing to [email protected]. If you do not want us to share your personal information with third parties, you may opt-out of this information sharing by emailing us at [email protected] or by contacting us via the contact information provided below.
In accordance with California Civil Code Sec. 1789.3, California resident users are entitled to know that they may file grievances and complaints with California Department of Consumer Affairs, 400 R Street, Suite 1080, Sacramento, CA 95814; or by phone at 916-445-1254 or 800-952-5210; or by email to [email protected].
XI. International Visitors
This section applies to those that visit the Website from the European Economic Area or Switzerland.
We process personal information with your consent (e.g., when we process personal information to provide goods and services you request). On other occasions, we may process personal information when we need to do so to fulfill a contract or where required to do this by law.
If necessary, we may also process personal information when it is in our legitimate interests to do this (e.g., for customer service) and when these interests are not overridden by your data protection rights.
XII. Your Rights
You have a right to the following:
- To request access to the personal information we hold about you;
- To request that we rectify or erase your personal information;
- To request that we restrict or block the processing of your personal information;
- Under certain circumstances, to receive personal information about you that we store and transmit to another without hindrance from us, including requesting that we provide your personal information directly to another; and
- Where we previously obtained your consent, to withdraw consent to processing your personal information.
To exercise these rights, contact us using the “Questions and Contact Information” section below. Please be aware that we may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so.
Additionally, you have the right to lodge a complaint against us. To do so, contact the supervisory authority in your country of residence.
XIII. Data Retention Practices
We will process and store your information only for the period necessary to achieve the purpose of the storage, or as permitted by law. The criteria used to determine the period of storage of information is the respective statutory retention period. After expiration of that period, the corresponding information is routinely deleted, as long as it is no longer necessary for the fulfillment of a contract or the initiation of a contract. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your information to comply with applicable tax/revenue laws), resolve disputes, enforce our agreements, and as otherwise described in this policy.
XIV. Changes to this Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the Website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
XV. Questions and Contact Information
If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us at +1 (855) 290-8300, [email protected], or by mail at Fobia d.o.o. Kekčeva Ulica 12, 1000 Ljubljana, Slovenia.
Last updated: March 18, 2022
The Fobia d.o.o. mobile message service (the "Service") is operated by Fobia d.o.o. (“Fobia d.o.o.”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
By consenting to Fobia d.o.o.’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Fobia d.o.o. through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).
You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Fobia d.o.o.. Your participation in this program is completely voluntary.
We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.
You may opt-out of the Service at any time. Text the single keyword command STOP to SayByeBugs or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Fobia d.o.o. mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.
For Service support or assistance, text HELP to SayByeBugs or email [email protected].
We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.
The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.
To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.
We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.